12 Jobs in San Luis Obispo, CA
StudentRoomStay is Hiring a Customer Success Representative Near San Luis Obispo, CA
StudentRoomStay is on a mission to help students of all ages—domestic & international—find a place to call home. Do you want to help us provide AMAZING support to our students, providers and partners?
Values
- Teamwork makes the dream work
- Bring joy to students
- Enjoy the journey
- Operate with Transparency
- Act with integrity
What's the opportunity?
The Customer Success role is responsible for onboarding, educating, servicing and supporting our customers on a global level. This opportunity is for folks who truly love servicing and supporting customers and see themselves in a customer facing role long term. This is a great role for those who are looking to be a part of our customer success team for a while and who are excited about supporting StudentRoomStay's growth with personal experiences.
What will I be doing?
- Communicating efficiently and effectively with our customers - we use technology to do most of our support, but you'll also be talking to customers on the phone every now and then.
- Owning customer communications and issues from initial contact until resolution
- Becoming an encyclopedia of knowledge about how StudentRoomStay works and what it is capable of from the student side and provider side.
- Being the one responsible ensure that all customers have a great experience with our service.
- Working directly with ur teams to identify current issues and, synthesizing the diverse feedback you hear from our customer to offer informed opinions on potential solutions.
What skills do I need?
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Please don’t hesitate to apply, even if you don’t tick every box on this page!
- Passion for talking to customers all day, every day
- A genuine enjoyment of technology
- Excellent communication and writing skills
- Great problem-solving abilities
- The ability to rapidly switch gears while retaining focus on the bigger picture
- Ambition, eagerness and the will to learn and improve upon your own skills
Bonus skills & attributes
- Previous experience in a troubleshooting environment
- An understanding of internet culture
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
- Competitive salary and potential equity in a fast-growing start-up
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
- Health Insurance
- Dental insurance
- Paid time off
- Vision insurance
Work Setting & Schedule
- Monday to Friday
- Rotating weekends
- 3 Days in Office
$55,000-$70,000
Avg Salary
Job Summary
Full Time
$52k-64k (estimate)
12/30/2023
05/23/2024
studentroomstay.com
San Luis Obispo, CA
<25
Related Companies
The job skills required for Customer Success Representative include Problem Solving, Troubleshooting, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
01/27/2022: Lawrence, MA
Leverage as many data points as possible to create a comprehensive customer profile.
02/17/2022: Portsmouth, NH
Ensured positive customer experience by proactively managing and growing customer relationships.
03/09/2022: Lexington, KY
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
01/11/2022: Anderson, IN
Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
03/07/2022: Kingsport, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
01/16/2022: Lincoln, NE
Listen to customer feedback and be proactive.
03/22/2022: Saint Louis, MO
The customer success manager should understand these emotions and feelings and respond accordingly.
02/24/2022: Bridgeport, CT
A customer success manager should know how to manage time and must be organized.
03/06/2022: Santa Ana, CA
A CSM must have this skill to understand and feel what customers feel.
03/27/2022: Billings, MT
Step 3: View the best colleges and universities for Customer Success Representative.
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